Refund policy
Return & Refund Policy
Last updated: April 13, 2026
At sevenislucky, all items are sold as pre-orders. By placing an order, you agree to the terms below.
All Sales Final
All sales are final. We do not accept returns, refunds, or cancellations once an order has been placed.
Pre-Orders
All items are made as pre-orders. By purchasing, you understand and agree to the production and shipping timeframe. Orders cannot be canceled or modified after they are submitted.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with:
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Your order number
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Clear photos of the issue
If approved, we may offer a replacement at our discretion.
Shipping Issues
We are not responsible for lost, stolen, or delayed packages once they have been shipped and marked as delivered.
Agreement
By completing a purchase, you acknowledge and agree to this Return & Refund Policy.